Invoices

Suppliers are expected to submit all invoices for indirect (non-treatment related) spend through the Coupa Supplier Portal. To view/manage invoices submitted through Coupa, please navigate to the “Invoices†tab within the Coupa Supplier Portal. If you use Coupa for multiple customers, please ensure that ²ÝÝ®ÊÓƵ is selected in the “Select Customer†dropdown on the right-hand side when accessing  this page.

invoices tab

What You'll Find on This Page

Creating Invoices via PO Flip (PO-Backed)
Creating Invoices via Supplier Actionable Notifications (SAN)
Advanced Invoice Enablement (cXML, SFTP) (requires ²ÝÝ®ÊÓƵ initiation)
Invoice and Payment Status
Resolving Invoice Disputes
Creating Credit Memos

Pro Tip

²ÝÝ®ÊÓƵ recommends suppliers follow these invoice submission practices within Coupa to ensure timely and efficient processing:

  • Attach PDF copies of invoices in the 'Image Scan' section.
  • Withhold from using duplicate invoice numbers across multiple submissions.
  • Withhold from using multiple invoice numbers on one submission.
user management portal screenshot

Creating Invoices via 
PO Flip (PO-Backed)

Flip your ²ÝÝ®ÊÓƵ purchase orders (POs) directly into an invoice within the Coupa Supplier Portal. This method is preferred for low-volume transactions.

PO Flip Job Aids

REMINDER: A PDF copy of your invoice is required to be uploaded in the Image Scan section.

Creating Invoices via Supplier Actionable Notifications

Flip your ²ÝÝ®ÊÓƵ Purchase Orders (POs) directly into an invoice via the PO Email (SAN) notification you receive from Coupa. This method is preferred for low volume/one-off transactions. For assistance with this process, please see below.

PO Flip Job Aid

REMINDER: A PDF copy of your invoice is required to be uploaded in the Image Scan section.

user management portal screenshot

Advanced Invoice Enablement (cXML, SFTP) (requires ²ÝÝ®ÊÓƵ initiation)

cXML

Use integration to automate purchase order and invoice processing. This method is preferred for high-volume transaction suppliers and those who have the technical ability to support cXML invoicing. To see if you may be able to invoice ²ÝÝ®ÊÓƵ via cXML, please contact DavitaCoupaSuppliers@davita.com.

SFTP

Upload invoices using a CSV file via Secure File Transfer Protocol (sFTP). Currently, ²ÝÝ®ÊÓƵ supports PO-backed, contract-backed, and non-PO backed SFTP/loader files. This method is preferred for high-volume transaction suppliers and those who have the technical ability to support SFTP/Loader File invoicing. To see if you may be able to invoice ²ÝÝ®ÊÓƵ via SFTP/Loader File, please contact DavitaCoupaSuppliers@davita.com.

Job Aids

Invoice and Payment Status

Invoice and payment status for all invoices submitted through Coupa is available to suppliers directly within the Coupa Supplier Portal. For invoices with Pending Approval status, please contact the ²ÝÝ®ÊÓƵ teammate/facility with any questions.

Job Aids

Resolving Invoice Disputes

Should ²ÝÝ®ÊÓƵ not agree with any aspect of a submitted invoice, they should dispute the invoice with a relevant comment detailing the dispute reason(s). Suppliers are required to monitor and resolve all invoice disputes within the Coupa Supplier Portal. For assistance with this process, please see below.

Job Aids

Creating Credit Notes

²ÝÝ®ÊÓƵ suppliers can create and issue credit notes to ²ÝÝ®ÊÓƵ directly within the Coupa Supplier Portal.

user management portal screenshot